Frequently Asked Questions

Who can register for MSPMP?

Prescribers, Pharmacists, Law Enforcement Officers, State Licensing Boards, coroners, and drug courts can register for MSPMP. A physician, physician assistant and a dentist may have anyone as a delegate. A Nurse Practitioner must have a registered nurse or a licensed practical nurse as a delegate. A pharmacist is required to have a registered Pharmacy Technician as a delegate.

Can I run MSPMP reports on patients from home or other locations?

You may obtain MSPMP reports from any computer. However, you are still under HIPAA obligations to protect the patient’s information.

Who can I authorize to use my account?

Nobody! Your MSPMP account is for your use only. Do not share your password with anyone, including your office staff and/or spouse. Delegates are allowed for prescribers/pharmacist. To authorize others to access MSPMP on your behalf, they are required to hold their own account as a delegate. Your chosen delegate should go to our website and click on the “Please register for an account” link to start a delegate application. **NOTE** delegates are linked to their supervisors by their user names. Supervisors must approve the delegate for that person to be an approved user.

Who can make changes to the demographic information on my MSPMP account?

To protect the integrity of your MSPMP account, only the account owner may make a change to their information. When calling or emailing the MSPMP, we can only give information to the account holder, not to their office support staff or others.

Can I run a report on a patient who I have treated in the past, but am not currently treating?

Pharmacists or prescribers can request a Patient PMP Report solely for the purpose of treatment. If you are no longer treating the patient, you are not authorized to request a MSPMP report.

Delegates: How many delegates may a prescriber/supervisor have and for how many prescribers/supervisors may a delegate run reports?

A supervisor may have as many delegates as they are comfortable supervising in the appropriate use of MSPMP. A delegate may be a delegate for multiple prescribers/supervisors. It will be the responsibility of the supervisor to deactivate the delegate once the professional relationship has ended.

Do my delegates have access to the PMP through integration in my electronic health records/pharmacy system?

No. Access to the PMP via integration is limited to provider and pharmacist only. Delegates must be registered in the State’s Aware system and list a supervisor.

When do I have to report prescriptions?

All prescriptions must be reported within 24 hours or next business day after being dispensed.

Do doctors or dentists who dispense out of their office have to report to MSPMP?

Yes. Dispensing Physicians and dentists who personally furnish MSPMP reportable drugs to their patients for more than a 48-hour supply must report these dispensings to the MSPMP (samples do not have to be reported). “Personally furnish” means the product leaves with the patient for the patient to use outside the office. Products administered to a patient while in the office (such as an injection) do not need to be reported.

If a prescriber gives a patient samples that are controlled substances, are they required to be reported to the PMP?

Samples are not considered dispensed and therefore are not required to be reported to the database.

What if my question is not answered here?

Contact us at MSPMPASSIST@MBP.MS.GOV

Who can I share MSPMP information with?

The MSPMP report itself is for your use in treating the patient or conducting a law enforcement investigation. The report should not be provided to the patient or to anyone outside of your office/pharmacy. However, information found on the report can be discussed with anyone (including the patient) listed on that report within the bounds of HIPAA and other privacy laws.

Will my password ever expire?

You are required to change your password every 90 days for security purposes.

As a prescriber, how do I get a list of patients for whom I have written a prescription?

After logging in to PMP AWARxE, go to “Rx Search” and “My Rx”. Prescribing histories are run based on DEA#. If you have provided your DEA# to us, you will see and check your DEA# and provide a date span to retrieve your prescribing history.

Buprenorphine prescriptions: which identifier should be reported, the prescriber’s regular DEA number, or their “X” number?

When reporting buprenorphine prescribed for the purpose of treating addiction, report the “X” number. When reporting buprenorphine prescribed for the treatment of pain, report the regular DEA number.

Can I keep a copy of the MSPMP reports I run (in the patient’s file or otherwise)?

Yes. It is also recommended that you discuss any plans to keep copies of MSPMP reports with your legal advisor to ensure that your plans meet any other requirements not directly related to MSPMP. Once placed in the medical record, it should be treated as part of the medical record. We do not recommend printing out PMP reports in a pharmacy. There is no medical record and no need to have PMP reports in the pharmacy. Pharmacists should be able to review the PMP on the spot to make a decision. If you print the report and choose not to place the report in the medical record, you should destroy that report.

Can I request a PMP Report without registering?

No. All requests for PMP Reports must be submitted electronically via the MSPMP AWARxE website. The resulting report will available within seconds of the request.

Can I run an MSPMP report for someone else at my office/pharmacy?

If you also treat the patient, you can request a report on the patient and share the information with others who treat the patient within your office or pharmacy. However, you may not provide a report to someone else solely for their own use. The treating prescriber/pharmacist should obtain his/her own MSPMP account.

Can we use the MSPMP report in court?

MSPMP reports are not evidence and should not be presented in court. MSPMP was designed to be used as a tool for making informed pharmaceutical decisions by gathering controlled substance information.

Delegates: How do I add or delete a delegate from my account?

Each person (prescriber, pharmacist, or delegate) must first have their own account. The prescriber/pharmacist will then sign into their own account, click on “User Profile”, then select “Delegate Management.” They will see which delegates are currently connected to their account. Select “Approve” below names you wish to add to your account. Select “Remove” to delete a delegate from your account. It is the responsibility of the supervisor to remove a delegate once the relationship between the delegate and supervisor has ended.

Do I have to report prescriptions for animals?

Yes. Veterinary prescriptions must be reported.

Do I need to update my user profile if I change employment or have a name change?

While not required, we ask that when you change your employer that you send an email to the PMP so that we may update that information. Users are not permitted to make changes to their own accounts for security purposes.

How can an individual get a copy of their own MSPMP report?

An individual may request their own MSPMP report by completing a request form, having it notarized, and sending the original application along with a copy of the individual’s current driver’s license. The PMP report will be mailed to the home address of the individual requesting their own report. To request a form, call 601-899-0138.

How do I add my DEA number?

You may send an email to mspmpassist@mbp.ms.gov and we will update your account.

How do I report a compounded prescription?

Per ASAP standards, compounds are reported with an NDC of all 9’s.

How long does it take a prescription to appear on a patient’s MSPMP report after being dispensed?

Pharmacies are required to report prescription information to MSPMP every 24 hours or next business day of the date the drug was dispensed. Considering the time required to process that information with no errors involved, the prescription information should be available within a day or two of the dispensing date.

I called the pharmacy about missing/incorrect information on my prescriber report and was told they have fixed the error but I still do not see the error corrected. What do I do?

In some cases, the pharmacy corrects the information in the pharmacy system, but it is not resubmitted to the Clearinghouse. In this case the pharmacy needs to contact their vendor to make sure the resubmission was sent to the Clearinghouse and the original incorrect prescription information is no longer in the Clearinghouse.

I cannot remember my password. How do I reset it?

You can reset your password after it has expired by selecting “Reset Password” on the Login Screen. If your password has not expired yet and you have received an email reminder, login and go to “User Profile” and “Password Reset”. If you continue to experience issues, you may reach MSPMP during regular business hours by emailing us at MSPMPASSIST@MBP.MS.GOV or calling us at 601-899-0138.

I can't find my patient in MSPMP. What do I do?

You have several options:
Expand the search criteria. Minimum search criteria are name, birth date, and zip code. Including the address or telephone number may get additional information from the database. Adding criteria will not reduce the amount of information the report collects.
Verify your search criteria. Check spelling of names and birthdate.
Call the pharmacy to see how they have spelled the patient’s name or entered the birthdate or zip code. Base your search criteria on that information.
Even though a prescription may have been submitted, if there was an error in the data the prescription is rejected. Errors are reported back to the dispensing pharmacy for correction and resubmission.
Please contact the MSPMP if these options do not help.

I run a report and no prescriptions show up, even though I know the patient has had prescriptions filled. What do I do next?

You have several options:
Expand the search criteria. Minimum search criteria are last name, first name, and birth date. Including the zip code, address or telephone number may get additional information from the database. Adding criteria will never reduce the amount of information the report collects.
Verify your search criteria. Check spelling of names and birthdates.
Call the pharmacy to see how they have spelled the patient’s name or entered the birthdate or zip code. Base your search criteria on that information.
Even though a prescription may have been submitted, if there was an error in the data the prescription is rejected. Errors are reported back to the dispensing pharmacy for correction and resubmission.

I’m currently retired/not actively working as a pharmacist/prescriber. May I still use the PMP?

MSPMP accounts are designed for health care professionals who are actively working in a capacity where you prescribe, fill prescriptions, or are otherwise involved in primary treatment decisions in your practice of medicine or pharmacy.

May we set up an “office account” for multiple users to access or establish a single point of contact for all account holders within an office?

While we understand the desire for a single account/single point of contact for multiple people to use, we cannot accommodate this. Everyone must have their own, private user name and password. Again, NO SHARING OF THIS INFORMATION.

Sometimes, my request is processed immediately, but occasionally I get a message saying there are multiple patients. Why does this happen?

Because MSPMP does not require a unique patient identifier, such as a driver’s license number or social security number, there are times when a name and date of birth may be identical. The requestor can decide whether they are the same person and can pick and choose which report(s) to run. Those individuals come across for Admin to merge or leave independent.

The drug is listed as “compound”. What does that mean?

Pharmacies report the NDC of the drug being dispensed. Compounds do not have a standard NDC. Call the pharmacy; they can tell you what was dispensed.

The report shows a hospital as the prescriber. How do I know who actually wrote the prescription?

Pharmacies report the DEA number of the prescriber to MSPMP. Some of these are institutional DEA#s. Call the dispensing pharmacy to determine the actual prescriber. They are required to maintain that information.

There appears to be an error on the MSPMP report.

Call the dispensing pharmacy for all clarifications/corrections. Only they can make corrections to their information. The correction on the prescription must then also be reported by that pharmacy to MSPMP via the APPRISS Clearinghouse.

Am I required to zero report?

Reporting is required every 24 hours, this includes zero reports. Should your pharmacy have a day that a controlled substance is not dispensed, a zero report will be required to be submitted.

Under what circumstances are law enforcement officers permitted to request an Rx History report?

Law enforcement officers are permitted to request PMP reports on a patient when the patient is the subject of an open complaint/investigation involving a drug crime. Law enforcement should NEVER ask a prescriber or pharmacist to run a PMP. That report should be requested via a Law Enforcement Officer authorized to use the MSPMP.

What if my pharmacy NEVER dispenses a controlled substance?

A waiver reporting is found on our website. Once the pharmacist in charge completes the waiver, you may email it back to mspmpassist@mbp.ms.gov. We will then approve or decline the exemption waiver request and return the form to you. Should your status change, it the pharmacy’s responsibility to notify the MS PMP. Also, should you have a change of pharmacist in charge, a new waiver will be required. Always make a note of you exemption expiration date and request a new waiver appropriately.

What if the patient has no telephone number?

Use the area code of the pharmacy then zeroes for the phone number. [E.g. in North Mississippi a pharmacist would use 6620000000]

What if the patient is homeless?

Use the address of the pharmacy with (patient has no address) on address line 2 and use the area code of the pharmacy then zeroes for the phone number. [E.g. in North Mississippi a pharmacist would use 6620000000]

What if the patient’s address is out of the USA?

If the patient’s address is in Canada, enter the 2 letter Province code for the State code and the Canadian postal code. [e.g. Toronto is in the Province of Ontario so state = ON and one of the postal codes is M4J 4H3] If the patient’s address is in any other country, enter the two-letter country code from the IRS table and 99990 for the zip code. Country codes can be found here [e.g. Kuwait is KU and the zip code used will be 99990]

When am I required to request a MSPMP report on a patient?

Please contact your Licensing Board for all mandatory use regulations or requirements.

How do I change my address and phone information as it is listed as a provider on a PMP report?

This cannot be changed by the PMP. All information on providers that are listed are pulled directly from DEA. You must contact DEA directly to update this information.